# Privacy Policy

Last updated on 25 March 2025

## Introduction

By using FKey.Win, you agree to be bound by the terms and conditions hereinafter set forth and applicable laws and regulations. The terms and conditions herein shall take effect upon your use of FKey.Win. If you do not agree to any of the following terms and conditions, please stop using FKey.Win. All FKey.Win's contents are subject to protection under copyright and trademark laws or other relevant laws and regulations. In the event of any breach of the terms and conditions herein by you, your access to FKey.Win may be restricted without notice.

### 1. General Information

In this Privacy Policy document, we will address the information collected and processed during website visits and the use of the software provided.

If you have questions or concerns about the use of your personal data, please contact us through social media or customer service channels. For privacy-specific inquiries, please contact us at support@fkey.win.

This Privacy Policy applies globally, though specific provisions may vary to comply with local regulations in your jurisdiction.

It is recommended to read this document in its entirety to ensure adequate knowledge and understanding, as it is divided into the following topics below.

### 2. About the Collected Data and Its Use

To use our service, you must create an account on our website, granting access to the FKey.Win software available for download. FKey.Win employs the following data collection methods:

1. **User data**: These are voluntarily provided during registration and usage of our services. Such information may include your email address and password for accessing the user panel and software. This data is retained for the duration of your account's existence.

2. **Technical Data**: We may record device identifiers, IP addresses, browser type, regional settings, and other technical metrics to analyze compatibility issues, search preferences, location, and other data to personalize the browsing experience, ensure compatibility and improve service quality. This data is retained for up to 90 days.

3. **Contact data usage**: The email address provided during registration may be used for communication purposes, including support messages and notifications. This information is retained for the duration of your account's existence.

4. **Usage Data**: We may collect anonymized data related to your use of FKey.Win, such as the games you play and how you interact with the service. This data is used solely to optimize the performance and functionality of FKey.Win and is retained for up to 180 days.

5. **Network Data**: To provide game acceleration services, we may collect data related to your network connection, such as latency and bandwidth. This data is used to optimize routing and improve your gaming experience. This information is stored for up to 30 days.

As FKey.Win is provided free of charge, we do not collect payment details and do not currently offer paid subscriptions.

### 3. Data Security and Storage

We implement technical and organizational measures to protect the data collected by FKey.Win. However, please note that no method of data transmission or storage is 100% secure.

1. **Data Storage**: The data we collect is stored securely and retained only for as long as necessary to provide and improve our services, as specified in Section 2.

2. **Data Deletion**: Your personal data will be securely deleted if you notify us of your intention to do so. You can exercise your data deletion rights by contacting our support team via support@fkey.win to initiate the data deletion process. We will respond to your request within 30 days.

### 4. Legal Bases for Data Processing

The processing of personal data may be based on the following legal grounds:

1. Your consent;
2. Execution of the contract for service provision;
3. Compliance with legal obligations;
4. Legitimate interests of FKey.Win or third parties;
5. Credit protection where applicable.

For further inquiries about the legal basis for processing your data, contact us at support@fkey.win.

### 5. Data Sharing

Automatically collected information is used to manage our website and services, including improving user experience, troubleshooting technical issues, ensuring data security, and optimizing content delivery.

We may share personal data with the following recipients:

1. **Legal Requirements**: If required by law, regulation, or legal process, we may disclose data to law enforcement agencies or other authorities.

2. **Legal and Administrative Entities**: In case of legal disputes or administrative issues, data may be shared for evidentiary purposes, including with credit agencies for verification purposes.

3. **Regulatory and Governmental Bodies**: We may disclose your information to legal authorities, regulators, courts, or other third parties when required by law or necessary to protect the rights and interests of the user or third parties.

4. **Service Providers**: We may share anonymized data with third-party service providers who assist us in delivering and improving FKey.Win. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.

We do not sell or rent your data to any third parties.

### 6. User Rights

As a data subject, you have the right to:

1. Confirm whether we are processing your personal data;
2. Request access to your personal data;
3. Request correction of inaccurate or incomplete personal data;
4. Request deletion of your personal data under certain circumstances;
5. Request restriction of processing of your personal data;
6. Exercise data portability rights;
7. Withdraw consent at any time (where processing is based on consent).

To exercise these rights, please contact our Support Team via support@fkey.win. We will respond to your request within 30 days. In certain cases, we may need to verify your identity before processing your request.

### 7. Minors' Data Protection

FKey.Win does not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected personal data from a minor under the age of 16, we will take steps to delete such information as soon as possible. If you believe we might have collected information from a minor, please contact us at support@fkey.win.

### 8. Region-Specific Provisions

**For European Economic Area (EEA) Users**: In compliance with the General Data Protection Regulation (GDPR), we serve as the data controller for your personal information. You have the right to lodge a complaint with your local data protection authority if you have concerns about how we process your data.

**For California Residents**: In accordance with the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information. These include the right to know what personal information we collect, the right to request deletion, and the right to opt-out of the sale of personal information (although we do not sell personal information).

### 9. Updates and Amendments

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on our official website or within the FKey.Win application. Your continued use of FKey.Win constitutes your acceptance of the updated terms.

### 10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@fkey.win.